# A warranty in writing.

> What the LUNEKS warranty covers on glass curtains, roofs and pergolas: frames, fittings, motors and installation, what is excluded and how to claim.

## What warranty do you give?

The warranty for each enclosure comes in writing with the quote and covers aluminium profiles, hardware, motors and electronics, and the installation itself as separate items. If you are a consumer, Spanish law adds a three year legal guarantee of conformity on new goods. To claim, report the fault in writing and send photos for a technician to inspect.

On top of that, if you are a consumer, Spanish law gives you a three year legal guarantee of conformity on new goods. It applies regardless of the commercial warranty and is not replaced by it.

- Given: In writing, with the quote
- Legal consumer guarantee: Three years on new goods
- LUNEKS warranty: (to be confirmed)

## What does the warranty cover for each item?

The final periods are stated in the warranty document for your project.

| Item | Period | What it covers |
| --- | --- | --- |
| Aluminium frames | (to be confirmed) | (to be confirmed) |
| Fittings and rollers | (to be confirmed) | (to be confirmed) |
| Motors and electronics | (to be confirmed) | (to be confirmed) |
| Installation | (to be confirmed) | (to be confirmed) |

## What does the warranty not cover?

(to be confirmed)

## What do you need to do to keep the warranty?

(to be confirmed)

## How do you make a warranty claim?

Send the claim in writing so there is a record of it.

1. **Tell us.** Write to us with your name, the site address and a description of the problem. Channel: (to be confirmed).
2. **Send photos.** A few photos or a short video help us see which part or adjustment is needed.
3. **Inspection.** A technician checks the system at your home or business. Timing: (to be confirmed).
4. **Repair.** If the fault is covered, the part is repaired or replaced. (to be confirmed)

## Questions about the warranty

### How many years of warranty does an enclosure have?

(to be confirmed)

### Is installation covered?

Yes, installation is listed as its own item in the warranty document. (to be confirmed)

### How is the legal guarantee different from the LUNEKS warranty?

The legal guarantee of conformity is given by law to consumers for three years on new goods. The LUNEKS warranty is commercial and comes on top of the legal one, it does not replace it.

### Does the warranty cover wind damage?

(to be confirmed)

### Do you carry out checks after the warranty ends?

(to be confirmed)

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https://luneks.es/en/warranty/