What warranty do you give?
The warranty for each enclosure comes in writing with the quote and covers aluminium profiles, hardware, motors and electronics, and the installation itself as separate items. If you are a consumer, Spanish law adds a three year legal guarantee of conformity on new goods. To claim, report the fault in writing and send photos for a technician to inspect.
On top of that, if you are a consumer, Spanish law gives you a three year legal guarantee of conformity on new goods. It applies regardless of the commercial warranty and is not replaced by it.
- Given
- In writing, with the quote
- Legal consumer guarantee
- Three years on new goods
- LUNEKS warranty
- period
What does the warranty cover for each item?
The final periods are stated in the warranty document for your project.
| Item | Period | What it covers |
|---|---|---|
| Aluminium frames | period | cover |
| Fittings and rollers | period | cover |
| Motors and electronics | period | cover |
| Installation | period | cover |
What does the warranty not cover?
LUNEKS exclusions: for example impacts, misuse, lack of maintenance, changes made by third parties, weather loads above the stated resistance
What do you need to do to keep the warranty?
Maintenance terms: cleaning the tracks, periodic checks, recommended products
How do you make a warranty claim?
Send the claim in writing so there is a record of it.
- 01
Tell us
Write to us with your name, the site address and a description of the problem. Channel: warranty claims channel.
- 02
Send photos
A few photos or a short video help us see which part or adjustment is needed.
- 03
Inspection
A technician checks the system at your home or business. Timing: warranty visit timing.
- 04
Repair
If the fault is covered, the part is repaired or replaced. Repair terms and timing
Not sure which system your space needs?
A LUNEKS technician visits the site, measures at no cost and recommends the right solution for your terrace, penthouse or venue.
Questions about the warranty
How many years of warranty does an enclosure have?
Is installation covered?
How is the legal guarantee different from the LUNEKS warranty?
Does the warranty cover wind damage?
Do you carry out checks after the warranty ends?
Tell us about your space
A technician visits the site, measures at no cost and sends you a fixed quote within 48 hours. We work in Spanish, English and Russian.
Thank you! We have received your request
We will call you within 24 working hours to arrange the measuring visit.
